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FAQs
Getting Started:
Smarthelpinghand.com is one of the rapidly growing marketplace in India with buyer and seller base increasing at a much higher rate. By providing a wide range of serviceable pincodes for delivery of products to the buyers as well as pickup orders from sellers, we are creating an opportunity for the buyer to select from many unique varieties of products and for the sellers, a platform where they can showcase their products in front of a huge customer base.
You should have the following documents:
1. PAN card (Personal PAN for business type “Proprietorship” and Personal +Business PAN for business type as “Company”)
2. VAT/TIN Number/GST Number (If not available then contact us, we will help you)
3. Bank Account details (For Payment of your orders purchased)
4. Address Proof
5. Cancelled cheque.
Scan the above documents and send it to info@smarthelpinghand.com and admin@smarthelphinghand.com
Anyone can sell on Smarthelpinghand.com but their products must be considered legal to sell by the law of the nation and should follow our policies. Apart from this he/she should have the following documents:
1 PAN card (Personal PAN for business type “Proprietorship” and Personal +Business PAN for business type as “Company”)
2 VAT/TIN Number/GST Number (If not available then contact us, we will help you)
3 Bank Account details (For Payment of your orders purchased)
4 Address Proof
5 Cancelled cheque.
Just complete the registration process by filling up the small registration form with proper details. Our team is committed to support you through every step in the registration process. After registration is completed, we will verify your details and activate your seller account at the earliest.
You can sell a wide range of products like apparels, electronics, footwear, sports items, decorative items, gifts and cards and so on. Apart from this you can also sell handloom, textile and handcraft products, along with other traditional items. For more information, please contact us.
You don’t have to courier your product to Smarthelpinghand.com. We take complete responsibility of shipping your products to the buyer. Only you have to print the invoice that you will receive through mail or admin panel given by us, when someone makes an order, Pack the order and attach the invoice above the package. Our logistic partner will pick up the package from you and deliver it to the buyer.
Yes. We will assist you with VAT/TIN/GST if you don’t have one but other documents like PAN card, Address proof, Cancelled cheque, bank details etc. are mandatory.
No. You won’t be charged for product listing on Smarthelpinghand.com. We will only take a small commission for every purchase of your products made through us.
Yes. You can sell on Smarthelpinghand.com if you don’t have a website. We give evryone a micro website as there own brand name.
There is no minimum limit for listing your products. You can even start selling with a single product.
Yes. Our dedicated team will guide you through every steps of registration process, Listing products and uploading quality images.
Pricing & Payments:
As a seller, you will set the price of your product. You will get to know the total amount (our commission + service tax + Shipping charges + Payment gateway charges) after you fill your price for the product on the allotted space.
Basically, our fee structure is designed as such: Total price of the product=your listing price + our commission + Shipping charges + Payment gateway charges + Service tax. You will get the complete fee structure details once you register with us as a seller or contact us.
We will make the payment once product delivered. within 2 to 3 working days from the date of purchase made. The complete payment cycle will be shared with you once you register with us as a seller or contact us.
Selling & Shipping:
We have a complete ready platform where you can manage your orders smoothly. You will get to know about this platform in details once your registration process is completed and your account is activated after verification. Our dedicated team will help you to learn in details about managing orders
Yes. To know more about the serviceable countries list you have to register with us as a seller.
Yes. When we notify the buyer through email and SMS on he/she make the purchase, than in that mail and SMS we will provide your shop name along with Smarthelpinghand.com.com. We will be also notifying your shop name on the invoice that will be attached above the package along with Smarthelpinghand.com.com. But if any reseller buy your product for resselling than no details of your & our website share with the buyer.
We take complete responsibility of shipping your products to the buyer. Only you have to print the invoice that you will receive through mail when someone makes an order, Pack the order and attach the invoice above the package. Our logistic partner will pick up the package from you and deliver it to the buyer.
In case, your pincode is not applicable for pickup service than let us know and we will try to make an arrangement for the pickup service. If you want to know about the pickup service prior to the registration process than just contact us and we will help you out.
You have to make the arrangement for the packaging materials. But you have to follow our terms provided for the quality of the packaging material. In case you need any help with the packaging material than contact us and we will try to make an arrangement for you.
Return & Seller Protection:
We insure your product before making the shipment. Our team is always there if such cases occur by some circumstances. Moreover our partnered couriers take guarantee of safely shipping the products to its destination.
If you think that you have come across such situation, than mail us an application stating your issue. Our team will contact you and will conclude at a result only after proper inspection for the issue rose. we ask buyer also a unboxing video, without pause or cut. Full video from start showing the address labels (in original packing)
If you think that you have come across such situation, than mail us an application stating your issue. Our team will contact you and will conclude at a result only after proper inspection for the issue rose. Also Make a unboxing video without pause or cut. Full video from start showing the address labels (in original packing)
If you think that you have come across such situation, than mail us an application stating your issue. Our team will contact you and will conclude at a result only after proper inspection for the issue rose. you get refund. once parcel return to supplier & verification clear than we refund to client.Also Make a unboxing video without pause or cut. Full video from start showing the address labels (in original packing)